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Case Manager at The Landing Place

Full Time at Knox County Homeless Coalition in Rockport, ME

The Landing Place (TLP) is KCHC’s comprehensive youth program which provides support for highly-resilient and often marginalized youth living in Midcoast Maine. We strive to inspire hope, restore purpose and belonging, and break cycles of poverty through outreach, case management, shelter solutions, and a drop-in youth center. The Case Manager will play a critical role at The Landing Place, supporting high-risk youth clients by helping them to identify needs and goals; advocating for them in the community; and connecting them with appropriate resources. Case Managers are part of helping to achieve the agency’s mission on a daily basis. They help to identify and build on strengths, always treat clients with dignity and respect, and ultimately become trusted partners who help clients to reach sustainable independence. All staff at The Landing Place embrace a strength-based, trauma-informed approach to youth development, act as community advocates on behalf of high-risk youth and families, and develop collaborative partnerships and supportive relationships with local partners throughout the Midcoast. We seek caring, honest, creative, and supportive staff members who are collaborative-minded, solutions-oriented, non-judgemental, and capable of maintaining perspective, as well as a sense of humor. Our staff are passionate about working with teenagers and have a proven ability to support others in caring, courageous and inspiring ways. _______________________________________________________________________ Reports To: TLP Shelter Coordinator & Director of Social Services Supervises: N/A ________________________________________________________________________ Education Bachelor’s Degree from an accredited four (4) year institution of higher learning, with at least one (1) year of human services or related experience; OR, Master’s Degree in Social Work, Education, Psychology, Counseling, Nursing or other human services field _______________________________________________________________________ Knowledge, Skills & Abilities -Understanding of and positive regard for clients; -Ability to establish boundaries and set limits with a diverse population; -Strong interpersonal skills; -Strong organizational skills; -Ability to manage multiple appointments and manage time effectively; -Ability to multitask and remain focused in a busy work environment; -Solid research skills; -Thorough knowledge of community resources; -Strong communication skills, both written and verbal; -Knowledge of basic computer skills; proficiency with Microsoft Office Suite, preferred. -Excellent organizational, critical thinking, time management, and problem-solving skills, with attention to detail -Strong interpersonal and listening skills, able to communicate effectively in diverse settings and interact respectfully with a wide range of ages, backgrounds, and personalities -Self-motivated and capable of working effectively both collaboratively and independently -Proven ability to employ sound judgment, navigate complex, multi-layered work environments, calmly manage stressful situations, de-escalate agitated behaviors, and effectively manage crisis situations -Familiarity with positive youth development, non-violent communication, as well as trauma-impacted, compassion-informed, strength-based, and restorative practices -Capable of building community-based partnerships and relationships with community members, social service agencies, and youth-focused organizations -Comfort interacting with clinical, therapeutic, and mental health services and working with individuals who may be experiencing a mental health concern _______________________________________________________________________ Licenses & Experience -At least one (1) year of case management, social work or related human services experience -Experience working in a team setting -Valid driver’s license, safe driving record, and ease driving a van -Current American Red Cross/First Aid Certification (or will be provided) *Please note that all hires are subject to background checks, federal and state exclusion checks, DHHS check, and a Motor Vehicles Report check _______________________________________________________________________ Responsibilities Case Management Duties -Relate to clients and team in a professional, respectful and caring manner; -Maintain confidentiality of all information related to clients and/or the organization, except as it pertains to mandated reporting laws; -Adhere to statewide mandated reporting laws, as they relate to the abuse of children or dependent adults and/or to clients who intend to cause severe, bodily harm to themselves or others; -Perform client intake assessments, as needed; -Respond to client communications in a timely manner; be proactive about reaching out to and following up with clients; -Maintain a working knowledge of the needs of vulnerable populations, e.g. chemically dependent, mentally ill, victims of abuse, etc.; -Maintain a thorough knowledge of local resources; develop and maintain positive relationships with community providers; -Refer/connect clients to appropriate services, including (but not limited to) housing, mental health, substance abuse, child welfare, employment and education; -Help clients secure reliable transportation; -Work collaboratively with clients to establish and prioritize client needs and goals; create an integrative plan of care, which may be revised with the client, as needed; -Get to know each client’s psychosocial history, including client strengths, challenges, fears/phobias, triggers, interests and coping mechanisms; -Regularly meet and/or follow up with all clients on caseload; if a client is habitually non-communicative, then seek supervision; -Connect clients with local crisis services, as needed; work actively with community providers to support clients who are in crisis; -Use reflective listening skills to establish trust, validate client feelings and check CM observations (for example, to check observations about a client’s non-verbal communication or level of participation); -Meet regularly with Case Management Supervisor and Clinical Supervisor to review cases, problem solve, ask questions and receive feedback; -Always stay within case management scope of practice; when unsure about scope of practice, seek supervision; -Maintain client and program records, including weekly progress notes, in accordance with organization standards, applicable state laws, Maine Care regulations, and Maine State -----Housing Authority (MSHA) requirements; complete all TCM paperwork and reassessments by specified deadlines; -Adhere to the National Association of Social Workers (NASW) Code of Ethics. You can retrieve a copy of the NASW Code of Ethics at; Other Duties -Participate in weekly staff meetings -Assist TLP Shelter Coordinator with Independent Living Program and eventual Emergency -Respite Shelter for Youth -Participate in client-focused team meetings and family mediation experiences -Participate in required on-site and off-site employee trainings and professional development opportunities -Be knowledgeable about the programs and services that KCHC offers (i.e. shelter, mental health, transportation, laundry, etc.) and about how to properly access those services; be proactive about seeking assistance, when unsure about the rules and guidelines of a KCHC program or service -Support other TLP program initiatives as needed _______________________________________________________________________ Physical Environment: Duties involve working both in and out of an office setting and a low-barrier drop-in youth center. Duties may involve meeting with community members, youth or families at their residence(s), in public spaces, and in and around program spaces, including Knox County Homeless Coalition facilities. Travel may be required throughout the Midcoast region. Physical Effort: This is a position that requires extensive communication with clients and staff, by telephone and in person. The position may involve standing, sitting, bending, reaching, typing, filing, lifting up to 30 pounds, ascending and descending stairs, and driving. Staff will be trained for how to respond to situations involving blood and/or bodily fluids, whereby protective measures will be required Occupational Risks: Category I Benefits Paid Time Off for vacation, sick and personal time, as well as 13 paid holidays Group Medical, Dental & Vision Insurance options

How to Apply

If interested in applying or learning more about the position please email your resume and cover letter to

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About Knox County Homeless Coalition

169 Old County Road
Rockport, ME 04856

The region's only homeless-services organization offering comprehensive solutions for realizing and maintaining independence. We successfully break cycles of poverty and homelessness, through a client-centric relational approach delivering home, help, and hope with dignity, compassion and respect.

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